Oye Convo Privacy

Last updated: September 28, 2026

Versions Without App Registration

Versions without an account menu do not request a name or app login. They retain pseudonymous installation, session, purchase, and usage records to provide translation and preserve remaining purchased minutes. Historical records from earlier versions are retained. Contact support for data requests when there is no account menu.

What We Collect

When you sign in, Oye Convo verifies the identity token supplied by Apple or Google and keeps a pseudonymous account identifier. If your sign-in provider supplies your name, Oye Convo stores it with your account so it can be restored when you sign in on another device. Profile images remain encrypted on your device and are not stored on Oye Convo servers. We also keep the provider, plan, legal acceptance, app version, session, billing, and aggregate usage records needed to operate the standalone mobile service.

In onboarding, we keep the languages you select and, if provided, your translation situations, age group, gender choice, and how you found oye. We use these answers to understand and improve the service. The questions about your situation and background can be skipped.

Live Audio

Microphone audio is sent directly to Oye Convo's European Union Soniox project using a short-lived credential to provide live transcription and translation. Spoken translations are also generated there when that feature is on. Oye Convo does not ask for your location to choose a region. Android's on-device voice may be used as a connection fallback.

Storage

Minimal account and usage records, including your provider-supplied name, are stored in Google Cloud. Saved conversations and profile images remain on your device. Oye Convo uses its own account tokens and does not use Firebase Authentication. Local account details are protected with the iOS Keychain or Android Keystore.

Diagnostics

After authentication, the app may send a diagnostic report with a random report reference, app and operating-system version, device model, the part of the app that failed, technical error details, and a short sequence of app states. A session or installation identifier may be included so related failures can be grouped. The authenticated user identifier is not stored in the report. Reports are scheduled for deletion after 30 days and never include conversation audio, transcripts, translations, names, email addresses, passwords, sign-in tokens, or other text you enter.

Why We Use Data

We use this data to sign you in, provide translation, enforce plan limits, support billing, protect the service, diagnose and fix reliability problems, and meet legal obligations.

Sharing

We do not sell your audio, transcripts, translations, or account data. We share service data with providers that are needed to provide and secure Oye Convo, including Google for native account sign-in and cloud infrastructure, Soniox for speech processing, and the relevant app store for purchases.

Advertising Measurement

With your advertising tracking permission, Oye Convo may share registration, app activity and purchase events with Google, Meta and OpenAI to measure advertising performance. For OpenAI conversion matching, we normalize and hash the verified email supplied by your sign-in provider using SHA-256. The hash can still identify you when matched with information held by OpenAI. We store the hash and conversion delivery records separately from translation content. We never send conversation audio, transcripts, translations, your name or your raw email in these advertising events. Free trials and restored purchases are not reported as new paid subscriptions.

You can withdraw tracking permission in your device settings. Oye Convo does not send new OpenAI conversions without permission on the current app request. On the next sign-in or purchase request without permission, we remove the saved OpenAI matching hash and conversion delivery records. Account deletion also removes these records. Withdrawal does not remove events already sent to an advertising provider.

Your Choices

You can sign out at any time. You may request access, correction, export, or deletion of your Oye Convo account data.

Contact

Privacy requests can be sent to support@oye.live.